Australian High Commission
Port Vila

Visas and Immigration

Visit the Home Affairs website for further information regarding visas or citizenship. If you are unable to find the information you need on the Home Affairs website, telephone the Global Service Centre.

Quick links:

Include proof of custody/legal guardianship:

  • A birth certificate showing the names of both parents, and
  • Both parent’s photo identification and signatures.

If the parents named on the birth certificate are not the legal guardians, then custody papers (including sole parental rights), adoption papers, court orders and/or parent’s death certificates will be required, including:

  • Photo identification of the legal guardian/s.

If anyone with custody/legal guardianship or anyone with a legal right to decide where an applicant under 18 lives is not visiting Australia, they must complete:

Form 1229 - Consent form to grant an Australian visa to a child under the age of 18 years (168KB PDF)

  • Include a document with the signature and photo of the person/s who completed the form or declaration, such as a passport or driver’s licence.


  • If the applicant is not staying with their parents or legal guardians, please provide form 1257.  The person they are staying with must sign the form.

Form 1257 - Undertaking declaration (201KB PDF).

Visa Services

Our office in Port Vila manages visa services for clients in Vanuatu. 

You can apply online for most Australian visas and citizenship through ImmiAccount. This is the preferred and most efficient way to apply.

We have a Service Delivery Partner (SDP) agreement with VFS Global to provide biometric collection services as well as additional visa services such as online visa assist, online payment assist, document printing, document scanning and email and a photocopy service in Port Vila. This is through an Australian Biometric Collection Centre (ABCC). Appointments can be made through

The collection centre is located at Rossi Ocean Walk Mall, Lini Highway, Port Vila, Vanuatu.

Contact Us

If you have read this information and still need more information or help, you can contact the Visa Office at the Australian High Commission in Port Vila here: [email protected] or Contact us