COVID-19 Information
For the most up to date information on COVID-19 in both Australia and Vanuatu, please see below:
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Australia |
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Information regarding Visas and the COVID 19 travel restrictions can be found at: |
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Vanuatu |
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Vanuatu Ministry of Health |
This situation is evolving rapidly. Please make sure you check the above websites for updates regularly.
Latest updates on COVID-19
The Government of Vanuatu has issued a Public Health Emergency Order which imposes certain restrictions and limitations such a requirement to wear masks in certain circumstances and restrictions on travelling to some provinces. Stay up to date with the latest information via the Vanuatu Ministry of Health and Health Promotions Vanuatu | Facebook.
For Australians in Vanuatu, we ask you to please follow the advice and directions of local authorities. We also ask that you keep up to date with the latest developments by subscribing to Smartraveller (https://www.smartraveller.gov.au) and following us on Facebook and Twitter (@AusHCVanuatu).
Services for Australians Overseas
The Australian High Commission in Port Vila provides consular and passports services to Australian and Canadian citizens and to Australian permanent residents in Vanuatu. The following services are available.
Smartraveller
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
Consular Assistance
The Australian Government provides 24-hour consular assistance to Australians who are overseas. This assistance may be accessed by telephone, on +61 2 6261 3305 (from overseas), 1300 555 135 (from within Australia) and +61 421 269 080 (for SMS).
If you are in Vanuatu and in need of consular assistance, you may also contact the High Commission by telephone on +678 22777. Emergency assistance is available 24/7. Email queries can be directed to [email protected]
What we can and cannot do
The Australian Consular Services Charter sets out the standards of service you can expect from consular staff and signifies our commitment to providing effective, prompt and courteous consular services, delivered equitably to all Australian citizens and permanent residents, and Canadian citizens.
Our ability to provide consular support is governed by international agreements and there are limits to the extent of the help we can provide. For instance, it is essential to remember that in Vanuatu you are subject to the laws and regulations of Vanuatu. Providing you with consular assistance cannot override local law.
Canadian-Australian Consular Services Sharing Agreement
The Australian High Commission in Vanuatu provides assistance to Canadians in the region under the Canadian Australian Consular Services Sharing Agreement.
This agreement does not extend to the assistance of persons with visas/immigration enquiries. For further information about Canadian entry requirements, please consult the CIC website www.cic.gc.ca
Passport Services
The Australian High Commission in Port Vila provides passport services to Australian and Canadian citizens in Vanuatu, including those applying for or renewing a passport, applying for a document of identity or in special circumstances, an emergency passport.
For information on applying for or renewing your passport, rules and procedures for obtaining a passport, urgent applications, resuming or tracking your application, using/protecting/securing your passport, or reporting a lost/stolen/damaged passport, visit http://www.passports.gov.au/.
The Australian High Commission provides passport services by appointment between 8.30am and 12.00pm on weekdays. An appointment must be made before you attend the High Commission. Exceptions may be made for urgent matters.
Booking an appointment
If you would like to book an appointment please click here or contact the Australian High Commission by email at [email protected] or by telephone at +678 22777.
Passport application fees
The Australian High Commission requires upfront payment of fees before a passport application may be lodged. Please click here for the schedule of fees. Please note that an overseas processing surcharge is payable for most applications.
The Australian High Commission accepts payments in local Vatu currency by EFTPOS or credit card and cash. Card payments are the preferred payment option and cash is only accepted for emergency cases. Vanuatu bank cards issued by the Bank of South Pacific (BSP) and the National Bank of Vanuatu (NBV) are accepted. International cards using Mastercard, Cirrus, Visa, American Express, JCB and UnionPay are also accepted.
For specific questions about passport services, please email the Australian High Commission on [email protected] If you wish to provide feedback on passport services, please complete the online feedback form available at https://www.passports.gov.au/feedback’
Passports updates
Please be aware of the following changes:
- The Frequent Traveller Passport has been discontinued as of 1 December 2017.
- When applying for ten-year validity passports for 16 and 17-year-olds, both the child and a parent will be required to attend the appointment and the parental consent page must be completed.
- Passport fees in the local currency change are reviewed monthly and may change without notice.
Eligibility
For an Adult passport renewal, you must be 18 years and over and you will need a passport that:
- was issued when you were aged 16 or older
- was issued on or after 1 January 2006
- had, when it was issued, at least two years’ validity
- has your current name, date of birth, place of birth and gender, and
- has not been reported lost, stolen, or cancelled.
If you can answer yes to all the above, complete your passport renewal application (PC7) online.
If you don’t meet these criteria, you’ll need lodge your application in person by appointment only http://my.setmore.com/bookingpage/4170659c-4550-401a-ab31-7d40a21f89d4
Urgent Travel
Please contact the High Commission [email protected]/+678 22 777 for further advice.
Guide for Adult renewal application (PC7) by mail
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1.Complete your renewal application form online
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2.Print and sign your application form
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3.Photos
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4.Payment
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5.Check your adult renewal checklist
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6.Post your application
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7.How long will it take?
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Notarial Services
The Australian High Commission in Port Vila provides notarial services to members of the public in Vanuatu. A list of notarial services and fees can be viewed here.
The Australian High Commission provides notarial services from 8.30am to 12:00pm and from 1:00pm to 4.00pm on weekdays, by appointment. An appointment must be made before you attend the High Commission. Exceptions can be made for urgent matters.
If you would like to book an appointment please contact the Australian High Commission by email at [email protected] or by telephone at +678 22777.
Notice regarding notarial fees increase
Notarial service fees increased on 1 January 2018 in line with the Consumer Price Index published by the Australian Bureau of Statistics.
Living in-Country
- Citizenship
- Taxation issues
- International driving permits
- Birth, marriage and death certificates
- Police clearances
- Marriage overseas
- Authentications and apostilles
Former residents
A gateway to information about Australian benefits, payments and services.
Centrelink International Services
Travelling outside Australia may affect Centrelink payments. For more information see Centrelink International Services.
Returning to Australia
Handy information for Australians or residents returning from a holiday or moving back to Australia.
Information concerning taking cats and dogs to Australia.